At Indars Stairs we have found that the best way to start a project is to show the client exactly what they are getting. We do this by creating a custom 3D Google SketchUp drawing for each project.
I started installing stairs for Windham lumber back in the 80's, one brutally hot day in August I went out with a stair only to find the house locked. Usually with new construction there is a basement or window open. I called the home owner and was told that she had expected a call back to confirm her appointment. I got directions to find her office downtown and pick up a key.